> ## Documentation Index
> Fetch the complete documentation index at: https://docs.percify.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete your Percify account and data

> To delete your Percify account, email support@percify.io from your account's email address. Cancel any subscription first so you aren't billed again.

You can't delete a Percify account from inside the app yet. To delete your account and its data, email **[support@percify.io](mailto:support@percify.io)** from the email address you sign in with. If you have a paid plan, cancel it first so you aren't charged again.

## How do I delete my account?

<Steps>
  <Step title="Cancel your subscription, if you have one">
    Deleting your account and cancelling billing are separate steps. Open your profile, go to **Plan & Billing**, click **Manage billing** and cancel in the billing portal. See [Cancel or change your plan](/billing/cancel-subscription).
  </Step>

  <Step title="Save anything you want to keep">
    Download any videos and images you want before you ask. Your generated content is deleted along with your account.
  </Step>

  <Step title="Email support">
    Send your request to **[support@percify.io](mailto:support@percify.io)** from the email address on your Percify account. Include:

    * that you want your account and data deleted
    * the email address you sign in with, if you're writing from a different one
    * whether you still have an active subscription
  </Step>
</Steps>

## What gets deleted, and how long does it take?

Percify's [Privacy Policy](https://percify.io/privacy) says that when you delete your account, Percify deletes your personal information and generated content **within 30 days**. The exception is data it must keep for legal or legitimate business purposes.

## What other privacy requests can I make?

Under the [Privacy Policy](https://percify.io/privacy), you can ask Percify to:

* give you access to your personal information
* correct information that's wrong
* delete your account and data
* send you a copy of your data in a portable format
* stop marketing emails
* stop certain kinds of processing

Send any of these requests to **[support@percify.io](mailto:support@percify.io)**. The policy also covers your rights under GDPR (for the European Economic Area) and CCPA (for California).

## FAQ

<AccordionGroup>
  <Accordion title="Does deleting my account cancel my subscription?">
    Don't count on it. Cancel in the billing portal first (**Plan & Billing**, then **Manage billing**). That way no further payment is taken while your deletion request is handled.
  </Accordion>

  <Accordion title="Can I just stop using Percify without deleting?">
    Yes. If you cancel your plan, it ends at the end of the billing period, you aren't charged again, and your account stays open.
  </Accordion>

  <Accordion title="Can I get a refund when I delete my account?">
    Percify's Terms of Service say fees are non-refundable except where the law requires otherwise. See [Refunds and failed generations](/billing/refunds).
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Cancel or change your plan" href="/billing/cancel-subscription">
    Stop billing before you delete your account.
  </Card>

  <Card title="Content policy and account safety" href="/percify/security">
    How uploads, privacy and accounts are handled.
  </Card>

  <Card title="Refunds and failed generations" href="/billing/refunds">
    The refund policy.
  </Card>

  <Card title="Sign-in problems" href="/troubleshooting/sign-in-problems">
    Can't get into your account at all.
  </Card>
</CardGroup>

Read the full [Privacy Policy](https://percify.io/privacy).