> ## Documentation Index
> Fetch the complete documentation index at: https://docs.percify.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel or change your Percify plan

> Cancel your Percify subscription from Plan & Billing, then Manage billing. You keep your plan until the paid period ends, and you aren't charged again.

To cancel Percify, open your profile, go to **Plan & Billing**, click **Manage billing** and cancel in the Stripe billing portal. You keep your plan until the end of the period you've paid for, and then it ends. To switch to a different paid plan, use **Upgrade plan** on the same screen.

## How do I cancel my subscription?

<Tabs>
  <Tab title="On a computer">
    <Steps>
      <Step title="Open Plan & Billing">
        Go to [app.percify.io/home/profile](https://app.percify.io/home/profile?tab=subscription) and select the **Plan & Billing** tab.
      </Step>

      <Step title="Click Manage billing">
        This opens your Stripe billing portal.
      </Step>

      <Step title="Cancel the subscription">
        Choose to cancel your subscription and confirm. Stripe may ask why you're leaving. Answering is optional.
      </Step>
    </Steps>
  </Tab>

  <Tab title="On a phone">
    <Steps>
      <Step title="Open My Profile">
        In the app, open your account menu at the top of the screen and tap **My Profile**.
      </Step>

      <Step title="Tap Subscription, then Manage">
        This opens your Stripe billing portal.
      </Step>

      <Step title="Cancel the subscription">
        Choose to cancel your subscription and confirm.
      </Step>
    </Steps>
  </Tab>
</Tabs>

You can also go straight to the billing portal at [app.percify.io/billing](https://app.percify.io/billing) while signed in.

## What happens after I cancel?

* **Nothing changes right away.** Cancellation takes effect at the end of your current billing period. You keep your plan until then, and you aren't charged again.
* **There's no partial refund** for the rest of the period. See [Refunds and failed generations](/billing/refunds).
* **When the period ends,** your paid plan ends and stops adding credits. Your account stays open. Percify emails you with the subject **Your Percify subscription has been cancelled**.
* **Unused credits:** Percify's [Terms of Service](https://percify.io/terms) say unused credits don't roll over unless your plan says otherwise.

## How do I upgrade or downgrade?

On a computer, go to **Plan & Billing**, click **Upgrade plan** and pick the plan you want. Before anything changes, a confirmation screen shows what will happen:

| Change                                                               | When it happens                  | What you pay                                                                                                        |
| -------------------------------------------------------------------- | -------------------------------- | ------------------------------------------------------------------------------------------------------------------- |
| **Upgrade** to a higher plan, or monthly to yearly on the same plan  | Right away                       | The prorated difference for the rest of the current billing period, charged today. Then the new plan's usual price. |
| **Downgrade** to a lower plan, or yearly to monthly on the same plan | At the end of the current period | Nothing today. You keep your current plan until the period ends.                                                    |

Click **Upgrade now** or **Confirm switch** to apply it.

If your bank needs to confirm the payment, you'll be asked to approve it before the upgrade goes through. If the change can't be made in the app, the confirmation screen offers **Open billing portal instead**.

<Warning>
  Change plans from a computer. The phone layout doesn't have a plan-change screen, and the billing portal can't switch plans. If you only have a phone, cancel in the portal and email [support@percify.io](mailto:support@percify.io) about the plan you want, so you aren't billed for two subscriptions.
</Warning>

## FAQ

<AccordionGroup>
  <Accordion title="Can I cancel at any time?">
    Yes. The Terms of Service say you can cancel any time and keep access until the end of your billing period.
  </Accordion>

  <Accordion title="Can I pause my subscription?">
    No. Pausing isn't available. You can cancel and subscribe again later.
  </Accordion>

  <Accordion title="Do I lose my videos when I cancel?">
    Cancelling only changes your plan. It doesn't delete your account. To delete your account and its data, see [Delete your Percify account](/account/delete-account).
  </Accordion>

  <Accordion title="Where do I update my card instead?">
    In the same billing portal: **Plan & Billing**, then **Manage billing**.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Plans and pricing" href="/percify/payments">
    What each plan costs, monthly or yearly.
  </Card>

  <Card title="Refunds and failed generations" href="/billing/refunds">
    The refund policy for subscriptions and credits.
  </Card>

  <Card title="Delete your account" href="/account/delete-account">
    Remove your account and data.
  </Card>

  <Card title="Payment declined" href="/troubleshooting/payment-declined">
    What to do when a payment doesn't go through.
  </Card>
</CardGroup>