> ## Documentation Index
> Fetch the complete documentation index at: https://docs.percify.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Upload failed in Percify: file size limits and formats
> Percify upload limits by tool: photos, audio, video and reference files, the error each one shows, and how to fix a file that won't upload.
Uploads in Percify fail for three main reasons: the file is over the size limit for that tool, it isn't a format the tool reads, or it breaks the content policy. Photos for your avatar are shrunk in your browser before they upload, so a large phone photo usually goes through. Audio and video are not shrunk, so compress or trim them to fit the limits below.
## Size limits and errors by tool
| What you're uploading | Limit | Message when it's too big |
| ---------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------ |
| Your photo in Clone Yourself and photo avatars | Resized in the browser to 2048 px on the longest side. Only a file that still can't fit after resizing is refused. | **That photo is too large to upload. Try a smaller one.** |
| Audio for a talking video in Clone Yourself | 10 MB | **File size must be less than 10MB** |
| A voice sample in Voices | 10 MB | **File size must be less than 10 MB** |
| Reference images, audio and video in the Playground and Realtime video | Images and audio 10 MB. Video 50 MB, but keep it under 30 MB (see the note below). | **File too large. Maximum size is 10MB** (or 50MB for video) |
| A video to remake in Replicate a short | 50 MB | **Video must be under 50MB** |
| Character photos, voice samples and audio in Replicate a short | 10 MB | **File too large. Maximum size is 10MB** |
| A game video in Basketball highlights | 1.5 GB, and a maximum length per upload that the page shows | **Video must be under 1.5GB** |
| Music for a highlights reel | 50 MB | **Music must be under 50MB** |
| Your profile picture | 2 MB | **Image size must be less than 2MB** |
Files over about 30 MB that upload through the Playground or Realtime video can fail even when they are under the stated limit. If you see an error ending in **(413)**, the file was too big to send. Compress it and try again.
## Which formats work?
* **Photos:** JPG, PNG, WEBP and HEIC. If the file isn't a readable image you'll see **That file is not an image we can read. Try a JPG, PNG, WEBP or HEIC.** Photos keep their orientation when they're resized, so phone photos don't come out sideways.
* **SVG images** in the Playground are converted to PNG. If that fails: **That SVG could not be read as an image. Please upload a PNG or JPEG.**
* **Audio:** Clone Yourself and Voices take audio files, and recordings need to be at least 5 seconds long. For lip-sync models in the Playground, use MP3 or WAV.
* **Video:** MP4 is the safest choice. For Replicate a short you can also paste a TikTok, YouTube Shorts or Reels link instead of uploading a file. If a video can't be read you'll see **We couldn't process this video. Please try a different file.**
## Rejected by the content policy
Images and videos you add as references in the Playground, Realtime video and other creation tools are checked before they're saved. A rejected file shows **This image violates our content policy and cannot be uploaded. Please try a different image.** (or the same message for a video). Uploading a different file is the only fix. Repeated or severe violations suspend the account, and the message then reads **Your account has been suspended for violating content policies.**
## How to fix a failed upload
Find it in the table above and compare it with your file's size.
Trim audio to the part you need, export video at a lower resolution or bitrate, and save images as JPG.
Save photos as JPG or PNG, audio as MP3 or WAV, and video as MP4.
In Replicate a short, paste the video's link instead of uploading the file.
A plain **Upload failed** with no other reason can come from a dropped connection. Try again on a steadier network.
If a file inside the limits keeps failing, email [support@percify.io](mailto:support@percify.io) with the tool you used, the file type and size, and the exact message.
## Related
What makes a photo and audio work for a talking video.
Recording a sample that clones well.
When the upload worked but the result didn't.
Remake a video from a link or an upload.