How sign-in works
- Google: press Sign in with Google. On the login and sign-up pages, Google may also show its own sign-in prompt.
- Email: enter your email, press Continue, then enter your password and press Sign in. Passwords are 8 to 128 characters.
- Same email, both methods: if you created an account with email and password, signing in with Google using the same address opens that same account.
- Percify doesn’t use sign-in links sent by email and doesn’t ask you to verify your email before you sign in.
Common problems and fixes
After I enter my password, Percify takes me to Create account
That happens when the email and password don’t match an account. Check that:- The email is exactly the one you signed up with. Look for typos and for a different address you might have used.
- You didn’t sign up with Google. A Google account has no Percify password. Go back and use Sign in with Google.
- The password is right. Passwords are case-sensitive.
Google sign-in fails inside Instagram or Facebook
Google sign-in often fails in the browsers built into the Instagram and Facebook apps. On a phone, the login page shows Opened inside Instagram or Facebook? Google sign-in often fails in their browser.- Android: tap open this page in Chrome.
- iPhone: tap ••• and choose Open in browser.
- Or sign in with your email and password in the same window.
”Failed to sign in with Google” or I’m back on the login page
- Press Sign in with Google again and finish on Google’s page without pressing your browser’s Back button. Going back in the middle of sign-in cancels it.
- If Percify shows Signing you back in…, wait. You’re already signed in, and the app is taking you back.
- If Google’s own prompt doesn’t appear, that’s fine. Use the Sign in with Google button.
”Too many requests. Please try again later.”
Too many sign-in attempts in a short time. Wait a few minutes before you try again, and check the email and password before you retry.”This account has been suspended.”
The account was suspended for breaking Percify’s content policy or terms, and it can’t sign in. If you think this is a mistake, email support@percify.io from the address on the account.I keep getting signed out
A Percify session lasts 7 days and is extended while you keep using the app. You’ll be signed out if you don’t use Percify for longer than that, if you clear your browser’s cookies, or if you use a private window.I can’t create an account
- Passwords need at least 8 characters: Password must be at least 8 characters.
- Disposable email addresses can’t be used to sign up.
- A plus address (such as
name+tag@example.com) can’t be used if the main address already has a Percify account. - If the address already has an account, sign in instead.
I forgot my password
If you signed up with Google, you don’t have a password. Use Sign in with Google. If you signed up with email and can’t remember your password, email support@percify.io from the address on your account and ask for help getting back in.Still can’t sign in?
Email support@percify.io with the email address you signed up with, how you signed up (Google or email), your browser and device, and the exact message you see.Related
Get started with Percify
Create an account and make your first video.
Percify FAQ
Quick answers about plans, credits and support.
Delete your account
How account deletion works.
Security
How Percify protects your account.