FAQ & Troubleshooting

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General

Q: What is Percify?
A platform for generating, animating, and voicing AI avatars with a transparent credit model. Q: Do credits expire?
Not currently. Future enterprise tiers may introduce rollover policies.

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Credits & Billing

Q: Why did my credits decrease unexpectedly?
Likely due to longer video/audio durations. Check cost preview before confirming. Q: Can I reserve credits for queued jobs?
Reservation is a planned feature; today credits debit only on success.

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Generation

Q: Outputs look repetitive—how to diversify?
Add action or environment keywords; refine with style adjustments. Q: Video feels choppy.
Use parallax or subtle pan styles; avoid extreme zoom on short clips.

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Voice

Q: Audio has metallic noise.
Source sample quality too low. Re-record in a quiet space at higher bitrate. Q: Speech pacing is off.
Add punctuation for natural prosody.

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API

Q: Getting 401 Unauthorized.
Missing or invalid Authorization header. Regenerate the key if unsure. Q: Receiving 403 despite valid key.
Account may be banned. See [/percify/security]. Q: How to paginate feed results?
Use ?page or cursor-based endpoints (future). Estimated counts provided to avoid heavy total scans.

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Performance

Q: Why is dashboard slow after large imports?
Indexes may not exist or need ANALYZE. Re-run optimization migration and monitor timings. Q: Video generation queued.
Peak concurrency; retry later or shorten duration.

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Safety & Moderation

Q: Can I appeal a ban?
Yes—contact support with your user handle and reason. Q: How do I hide content?
Set avatar/video visibility to Private; remains accessible to you via API.

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Troubleshooting Table

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Support Channels

• Email (dashboard Support link)
• Future: Community forum & status page

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Related Pages

• [/quickstart]
• [/percify/credits]
• [/percify/performance]

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Need more help? Reach out via support.