Skip to main content
To cancel Percify, open your profile, go to Plan & Billing, click Manage billing and cancel in the Stripe billing portal. You keep your plan until the end of the period you’ve paid for, and then it ends. To switch to a different paid plan, use Upgrade plan on the same screen.

​
How do I cancel my subscription?

1

Open Plan & Billing

Go to app.percify.io/home/profile and select the Plan & Billing tab.
2

Click Manage billing

This opens your Stripe billing portal.
3

Cancel the subscription

Choose to cancel your subscription and confirm. Stripe may ask why you’re leaving. Answering is optional.
You can also go straight to the billing portal at app.percify.io/billing while signed in.

​
What happens after I cancel?

  • Nothing changes right away. Cancellation takes effect at the end of your current billing period. You keep your plan until then, and you aren’t charged again.
  • There’s no partial refund for the rest of the period. See Refunds and failed generations.
  • When the period ends, your paid plan ends and stops adding credits. Your account stays open. Percify emails you with the subject Your Percify subscription has been cancelled.
  • Unused credits: Percify’s Terms of Service say unused credits don’t roll over unless your plan says otherwise.

​
How do I upgrade or downgrade?

On a computer, go to Plan & Billing, click Upgrade plan and pick the plan you want. Before anything changes, a confirmation screen shows what will happen: Click Upgrade now or Confirm switch to apply it. If your bank needs to confirm the payment, you’ll be asked to approve it before the upgrade goes through. If the change can’t be made in the app, the confirmation screen offers Open billing portal instead.
Change plans from a computer. The phone layout doesn’t have a plan-change screen, and the billing portal can’t switch plans. If you only have a phone, cancel in the portal and email support@percify.io about the plan you want, so you aren’t billed for two subscriptions.

​
FAQ

Yes. The Terms of Service say you can cancel any time and keep access until the end of your billing period.
No. Pausing isn’t available. You can cancel and subscribe again later.
Cancelling only changes your plan. It doesn’t delete your account. To delete your account and its data, see Delete your Percify account.
In the same billing portal: Plan & Billing, then Manage billing.

Plans and pricing

What each plan costs, monthly or yearly.

Refunds and failed generations

The refund policy for subscriptions and credits.

Delete your account

Remove your account and data.

Payment declined

What to do when a payment doesn’t go through.
Last modified on September 16, 2026