What you see
How to fix a declined payment
1
Complete the bank's confirmation
If your bank sends a code or asks for approval in its app, approve it before the check times out. Keep the checkout tab open while you do.
2
Check the card details and funds
Make sure the card number, expiry date, CVC and billing country match your card, and that the card has enough funds.
3
Use a different card or payment method
Stripe shows the payment methods available for your country and currency, such as wallets or local methods, alongside cards. Prepaid cards often can’t pay for a recurring subscription, so use a regular debit or credit card for a plan.
4
Turn off blockers for checkout
If the payment form doesn’t load, pause your ad blocker for the page or switch networks, or use the option to continue on Stripe’s own checkout page.
5
Call your bank
If every attempt is declined, the bank may be blocking online or international payments. Ask it to allow a payment to Percify, then try again.
Which currency will I be charged in?
Percify’s plans are priced in US dollars. In the eurozone, plans are charged at fixed euro prices instead. In other countries, Stripe may show the price converted into your local currency. The total on the checkout page is the amount you pay. Your bank can add its own foreign-transaction fee on top, and Percify doesn’t control that. See Plans and payments for current prices.My renewal payment failed
When a renewal can’t be charged, Percify emails you Action required: Payment failed with an Update Payment Method button. It opens app.percify.io/billing, which takes you to your Stripe billing portal, where you can update your card. You can also get there from Profile, then Plan & Billing, then Manage billing. Your plan’s monthly credits are added only once the renewal is paid, so update the card soon. Under the Terms, failed payments may result in service suspension.I was charged but didn’t get my plan or credits
Reload the app first, because your balance and plan refresh when the page loads. If nothing changed after a few minutes, email support@percify.io with the email address on your Percify account and the date and amount of the charge. Don’t pay again while you wait, or you may be charged twice.Related
Plans and payments
Prices, payment methods and how checkout works.
Refunds
When Percify refunds a payment.
Cancel your subscription
Stop the next renewal.
Not enough credits
Add credits without a subscription.