What you see
The message depends on where you are in the app:Why it happens
Every generation costs credits, and the cost is checked against your balance before the job starts. If the balance is short, the request is refused as a whole. You’re never charged part of the cost and left with a half-made video. A few things push the cost up:- Length. Lip-sync and many video models charge per second, so a 10-second clip costs about twice as much as a 5-second one.
- The model. Models cost different amounts. The Playground shows each model’s credit cost before you run it.
- Settings. Some models charge more for higher quality or resolution.
How to fix it
1
Compare the cost with your balance
The refusal card shows both numbers. On desktop your balance is also in the top bar, next to your profile menu.
2
Make the job smaller
Shorten the script or audio, choose a shorter duration, or pick a cheaper model or a lower quality setting. Then generate again.
3
Add credits
Buy a one-time credit pack, or move to a plan that includes more credits each month. Plans and packs are compared on the payments page.
4
Or wait for your renewal
On a paid plan, your monthly credits are added when the subscription renews and the payment goes through.
If a generation fails after it started, most Percify tools return the credits automatically. See Generation failed or stuck if your balance looks lower than it should.
FAQ
Was I charged for the refused generation?
Was I charged for the refused generation?
No. The balance check happens before anything is deducted, so a refused generation costs nothing.
Do I need a subscription to buy credits?
Do I need a subscription to buy credits?
No. Credit packs are one-time purchases with no subscription attached.
I just paid and still see the message. What now?
I just paid and still see the message. What now?
Close the card and reload the page so the app fetches your new balance. If the credits still don’t appear after a few minutes, email support@percify.io with the email on your account and the time you paid.
Related
How Percify credits work
What each action costs and how your balance is used.
Plans and payments
Plans, credit packs and how checkout works.
Generation failed or stuck
What happens to your credits when a job fails.
Payment declined
Fix a card that won’t go through at checkout.